{"id":39723,"date":"2022-08-19T08:20:15","date_gmt":"2022-08-19T08:20:15","guid":{"rendered":"https:\/\/www.withinnigeria.com\/broadnews\/?p=39723"},"modified":"2022-08-19T08:20:15","modified_gmt":"2022-08-19T08:20:15","slug":"ncpc-boss-pledges-quality-service-to-pilgrims","status":"publish","type":"post","link":"https:\/\/www.withinnigeria.com\/broadnews\/2022\/08\/19\/ncpc-boss-pledges-quality-service-to-pilgrims\/","title":{"rendered":"NCPC boss pledges quality service to pilgrims"},"content":{"rendered":"<header class=\"entry-header\" aria-label=\"Content\">\n<p class=\"entry-title\">The Executive Secretary of the <a href=\"https:\/\/www.withinnigeria.com\/broadnews\/2022\/08\/19\/ncpc-chairman-tasks-christian-pilgrims-on-good-conduct\/\"><strong>Nigerian Christian Pilgrim Commission<\/strong> (NCPC) <\/a>has assured the National (SERVICOM) Nigeria of quality service delivery to its pilgrims.<\/p>\n<\/header>\n<div class=\"entry-content\">\n<div dir=\"auto\">He gave the assurance while playing host to members of the National SERVICOM Nigeria in his office on Thursday in Abuja.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">SERVICOM coordinate the efforts of MDAs to develop and implement \u2018Quality Service Charters.\u2019<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">Pam said, \u201dgovernment is one and the services are one,\u201d adding that the purpose of establishing a government agency was for effective service to its citizens, down to the grassroots.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">He informed the team that the commission already has a working SERVICOM team, and the commission\u2019s SERVICOM team is headed by a director, who ensures all requirement were met.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">He further informed them that the commission sends appropriate level officers to most SERVICOM events.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">The executive secretary also said, \u201dwhen good leaders are in authority, the people rejoice.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\u201cAs such, we should honour our citizens through our services so that they can be respected and received anywhere they go.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\u201d We have pilgrims and we expect them to rejoice,\u201d Pam added.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">He said that the commission has a \u2018customer relationship\u2019 with its critical stakeholders and recorded successes had been achieved through meetings with them.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">Pam also said that the commission places great emphasis on capacity building of its staffers through training and retraining.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">The NCPC boss said as at the time he assumed office, pilgrimage to holy sites was at a standstill due to the outbreak of <a href=\"https:\/\/www.withinnigeria.com\/broadnews\/2022\/08\/12\/covid-19-ncdc-confirms-517-new-cases-akwa-ibom-leads\/\"><strong>COVID -19 pandemic<\/strong><\/a>.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\u00a0\u201cI came in at a time when we stayed without going on pilgrimage and waited until pandemic was over, that was the time we were able to make new exploration to the Kingdom of Jordan,\u201d Pam added.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">He further explained the pilgrimage to the Kingdom of Jordan was a huge success, with no record of abscondment and mortality.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">Pam further said that the pilgrims testified of a good experience with excellent service delivery.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\u00a0Pam reaffirmed that the commission had established a clear and effective feed-back mechanism from its stakeholders to enable it assess the level of satisfaction with its services.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\u201d The responses by pilgrims and corporate stakeholders are promptly synthesized and improvements made to grey areas in our service templates,\u201d he said.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">Earlier, the National Coordinator \/CEO of the National Servicom Nigeria, Mrs. Nnena Akajemeli in her address, said that they were in the commission for an advocacy visit to commend the executive secretary for a good job so far.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">She said they were out to remind the commission on what the government was doing to improve the service of Nigerians.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">Akajemeli stated, \u201dthe essence of government is to improve on the living conditions of the people through the provision of basic amenities and ensuring security to lives and properties.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">\u201dCitizens value government when the quality of services provided meets and exceeds their needs and expectations.\u201d<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">She said that the visit was to charge the commission to create a Service Charter unit that will help to add value to its activities of the commission in order to achieve a favourable feedback from the pilgrims.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">The Director, Planning, Research, Programme Development, who also doubles as the NCPC Servicom Chairman, in his remarks said, the concept of Servicom is not just emphasized, but had been engraved into the operations and activities of the commission.<\/div>\n<div dir=\"auto\"><\/div>\n<div dir=\"auto\">He added, \u201dit is a further boost to help Staffers perform better in their duties so as to ensure our stakeholders are crowned as kings.\u201d<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Executive Secretary of the Nigerian Christian Pilgrim Commission (NCPC) has assured the National (SERVICOM) Nigeria of quality service delivery to its pilgrims. He gave the assurance while playing host to members of the National SERVICOM Nigeria in his office on Thursday in Abuja. SERVICOM coordinate the efforts of MDAs to develop and implement \u2018Quality [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":39764,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":[],"jnews_primary_category":[],"footnotes":""},"categories":[7],"tags":[1856,6696],"class_list":["post-39723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national","tag-nigerian-christian-pilgrim-commission-ncpc","tag-service-compact-with-all-nigerians-servicom"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NCPC boss pledges quality service to pilgrims &#187; BROAD NEWS \u2014 WITHIN NIGERIA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.withinnigeria.com\/broadnews\/2022\/08\/19\/ncpc-boss-pledges-quality-service-to-pilgrims\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NCPC boss pledges quality service to pilgrims\" \/>\n<meta property=\"og:description\" content=\"The Executive Secretary of the Nigerian Christian Pilgrim Commission (NCPC) has assured the National (SERVICOM) Nigeria of quality service delivery to its pilgrims. 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