{"id":248570,"date":"2023-02-12T21:44:58","date_gmt":"2023-02-12T20:44:58","guid":{"rendered":"https:\/\/www.withinnigeria.com\/news\/?p=248570"},"modified":"2023-02-12T21:44:58","modified_gmt":"2023-02-12T20:44:58","slug":"court-fines-multichoice-n5-5m-for-disconnecting-customer","status":"publish","type":"post","link":"https:\/\/www.withinnigeria.com\/news\/2023\/02\/12\/court-fines-multichoice-n5-5m-for-disconnecting-customer\/","title":{"rendered":"Court fines Multichoice N5.5m for disconnecting customer"},"content":{"rendered":"

Multichoice Nigeria Limited was fined N5.5 million by the Appeal Court in Asaba, Delta State for disconnecting Chief Victor Otomiewo before the end of his DSTV subscription.<\/p>\n

A six-month subscription fee of N69,900 was paid on December 19 by Otomiewo, a former Delta State attorney general and commissioner of justice, whose smart card number is 42793244742. The subscription was set to expire on July 19 of the following year.<\/p>\n

However, he was cut off on June 2, 2015, and he wasn’t reconnected until June 19, when he appeared in court.<\/p>\n

This was about the fifth time the customer would be experiencing such a breach for paid service by the company<\/a>.<\/p>\n

Justice Abimbola Obaseki-Adejumo, delivering judgment in the case with appeal number CA\/AS\/131\/2017, held: \u201cWhen a subscription for the use of a facility or access to get a benefit is paid for or subscribed for whatever purpose, once it is paid, a duty and obligation fall on that office\/agency\/outfit howsoever described, to render services.<\/p>\n

\u201cIf it is disconnected, a prompt restoration and explanation ought to be offered to assuage the deprived party.<\/p>\n

\u201cThis is what those in the service industry should cultivate to avoid suits and damages which may put them in a bad light and affect their businesses. This is what consumer protection is all about\u2026\u201d<\/p>\n

Obaseki-Adejumo stressed that the cost of damage awarded by the lower court was \u201cgrossly insufficient,\u201d and was made on \u201cwrong principles\u201d.<\/p>\n

To correct the injustice, the court ruled that the sum of N5.5 million be awarded in favour of the cross-appellant.<\/p>\n

Two other Justices, Mohammed Danjuma and Joseph Eyo Ekanem, endorsed the lead judgement delivered on March 26, 2021.<\/p>\n

A Delta State High Court sitting in Warri had on June 27, 2016, passed judgment in favour of Otomiewo (claimant) by slamming a N500,000 fine on Multichoice.<\/p>\n

Justice Ebiowei Tobi had assessed the damage at said sum, holding that the claimant did not give \u201ccogent evidence\u201d as to the \u201ccost of embarrassment, stress and distress\u201d he suffered to be reconnected.<\/p>\n

However, the appellant through its counsel, Mamud Adeshina, Ekundayo Ajetunmobi and Richard Adams of Ogunsanya & Ogunsanya, approached the Appellate Court to determine \u201cwhether the lower court was right in awarding the sum of N500,000 as damaged against the appellant in view of the principle of restitution in integrum and in the absence of credible evidence\u201d.<\/p>\n

Otomiewo of V. E. Otomiewo & Co filed a brief for the determination of two issues: \u201cWhether the learned trial judge made good and legal use of the opportunity of seeing and hearing the witnesses in the evaluation of the evidence and his ascription of value to same.<\/p>\n

\u201cWhether the quantum of damages awarded by the learned trial judge at N500,000 in favour of the cross-appellant is justifiable having regards to the evidence adduced by the cross-appellant in support of the claim for damages and the circumstances of this case.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Multichoice Nigeria Limited was fined N5.5 million by the Appeal Court in Asaba, Delta State for disconnecting Chief Victor Otomiewo before the end of his DSTV subscription. A six-month subscription fee of N69,900 was paid on December 19 by Otomiewo, a former Delta State attorney general and commissioner of justice, whose smart card number is […]<\/p>\n","protected":false},"author":43,"featured_media":248573,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":{"source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"custom","single_blog_custom":"211693","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"single-left","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"floatbottom","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"1","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"0","post_reading_time_wpm":"300","show_zoom_button":"0","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"1","show_prev_next_post":"1","show_popup_post":"0","number_popup_post":"1","show_author_box":"0","show_post_related":"0","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored 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