{"id":355161,"date":"2025-02-08T22:26:03","date_gmt":"2025-02-08T21:26:03","guid":{"rendered":"https:\/\/www.withinnigeria.com\/news\/?p=355161"},"modified":"2025-02-08T22:26:03","modified_gmt":"2025-02-08T21:26:03","slug":"ncaa-to-sanction-kenya-airways-for-multiple-violations","status":"publish","type":"post","link":"https:\/\/www.withinnigeria.com\/news\/2025\/02\/08\/ncaa-to-sanction-kenya-airways-for-multiple-violations\/","title":{"rendered":"NCAA to sanction Kenya Airways for multiple violations"},"content":{"rendered":"<ul>\n<li><strong><strong>Initiates enforcement action against Kenya Airways<\/strong><\/strong><br \/>\n<hr \/>\n<\/li>\n<\/ul>\n<p>The Nigeria Civil Aviation Authority (NCAA) has said it is initiating sanctions against Kenya Airways following multiple consumer protection violations.<\/p>\n<p>The Authority\u2019s spokesperson, Mike Achimugu, said in a statement on Saturday that the decision to penalise the airline was taken after it failed to comply with the NCAA\u2019s directives to address the issues involving a Nigerian passenger, Gloria Omisore, and update its official statements to reflect the facts of the case.<\/p>\n<p>According to Achimigu, the airline\u2019s Country Manager, James Nganga admitted that it failed to handle the issue properly.<\/p>\n<p>He added that a statement issued by the airline to address the matter was faulted and described as false.<\/p>\n<p>The airline reportedly agreed to make amends but was yet to do so as of the time of this report.<\/p>\n<p>\u201cThe passenger was flown from Lagos to Nairobi, where she endured a 17-hour layover. Omisore was later informed that she would face a 10-hour wait before being allowed to board a flight to the UK.<\/p>\n<p>\u201cShe requested care during this period, citing her medical condition, but was met with poor treatment by airline staff.<\/p>\n<p>\u201cKenya Airways acknowledged that Omisore was neither unruly nor rude during the Lagos-Nairobi flight.<\/p>\n<p>\u201cFollowing the incident, the NCAA disputed Kenya Airways\u2019 initial statement regarding the matter, calling it misleading.<\/p>\n<p>\u201cDespite efforts to get the airline to update its statement, the NCAA reports that the original statement has continued to circulate, including in a blog post that falsely claimed that Omisore refused an offer to fly to London.<\/p>\n<p>\u201cThis misinformation persists despite Kenya Airways\u2019 admission that Omisore\u2019s frustration stemmed from the airline\u2019s failure to provide accommodation during her extended layover.<\/p>\n<p>\u201cVideo footage showed airline staff verbally confronting Omisore, raising their voices and insulting her. Kenya Airways\u2019 Country Manager, James Nganga, later acknowledged that this behaviour violated airline policies.<\/p>\n<p>\u201cDespite the airline\u2019s failure to rectify the situation, the NCAA remains committed to holding Kenya Airways accountable for the poor handling of this incident,\u201d Achimugu stated.<\/p>\n<p>NCAA, in its statement on the issue, said partly: \u201cThe airline also refused to submit a compliance report for a flight delayed by seven hours.<\/p>\n<p>\u201cThe airline\u2019s team claimed ignorance of NCAA regulations, prompting the NCAA to send them a copy of the relevant guidelines.\u201d<\/p>\n<p>\u201cThe authority\u2019s commitment to safeguarding consumer protection rights in Nigeria remains unwavering, and it will take all necessary steps to address the violations brought to light,\u201d it added.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Initiates enforcement action against Kenya Airways The Nigeria Civil Aviation Authority (NCAA) has said it is initiating sanctions against Kenya Airways following multiple consumer protection violations. The Authority\u2019s spokesperson, Mike Achimugu, said in a statement on Saturday that the decision to penalise the airline was taken after it failed to comply with the NCAA\u2019s directives [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":355162,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jnews-multi-image_gallery":[],"jnews_single_post":{"source_name":"","source_url":"","via_name":"","via_url":"","override_template":"0","override":[{"template":"2","single_blog_custom":"211693","parallax":"1","fullscreen":"1","layout":"right-sidebar","sidebar":"default-sidebar","second_sidebar":"default-sidebar","sticky_sidebar":"1","share_position":"top","share_float_style":"share-monocrhome","show_share_counter":"1","show_view_counter":"0","show_featured":"1","show_post_meta":"1","show_post_author":"1","show_post_author_image":"1","show_post_date":"1","post_date_format":"default","post_date_format_custom":"Y\/m\/d","show_post_category":"1","show_post_reading_time":"1","post_reading_time_wpm":"300","show_zoom_button":"1","zoom_button_out_step":"2","zoom_button_in_step":"3","show_post_tag":"0","show_prev_next_post":"0","show_popup_post":"0","number_popup_post":"1","show_author_box":"0","show_post_related":"0","show_inline_post_related":"1"}],"override_image_size":"0","image_override":[{"single_post_thumbnail_size":"crop-500","single_post_gallery_size":"crop-500"}],"trending_post":"0","trending_post_position":"meta","trending_post_label":"Trending","sponsored_post":"0","sponsored_post_label":"Sponsored by","sponsored_post_name":"","sponsored_post_url":"","sponsored_post_logo_enable":"0","sponsored_post_logo":"","sponsored_post_desc":"","disable_ad":"0"},"jnews_primary_category":{"id":"","hide":""},"jnews_override_bookmark_settings":{"override_bookmark_button":"0","override_show_bookmark_button":"0"},"jnews_override_counter":{"override_view_counter":"0","view_counter_number":"0","override_share_counter":"0","share_counter_number":"0","override_like_counter":"0","like_counter_number":"0","override_dislike_counter":"0","dislike_counter_number":"0"},"footnotes":""},"categories":[2],"tags":[86819,2115,303,14029],"class_list":["post-355161","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-national","tag-kenya-airways","tag-ncaa","tag-nigeria","tag-sanctions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>NCAA to 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