Reekado Banks Accuses Mobility Company, Bolt, Of Poor Customer Service

Nigerian musician Reekado Banks has called out Bolt for being blasé after his producer forgot a bag in one of their drivers’ taxi.

The talented vocalist accused the company of not coming to his producer’s aid despite contacting their customer support to lodge the complaint.

Reekado Banks said that the bag has a hard drive that contains his files in them. He added that the company neither showed concern nor offered support to enhance the search.

He said; “Hello @Boltapp_ng, my producer forgot his bag in the back seat after a ride with one of your drivers on Monday (screenshot of driver’s details below). Attempts to retrieve the bag (which includes a hard drive with my files in them) have been unsuccessful.”

“Also, @Boltapp_ng, your customer support have been contacted and they’ve not shown concern or offered assistance in retrieving the items. I’m forced to share the driver’s number >> +234 901 549 0635.”

“@Boltapp_ng kindly help with the situation. Anyone else that can, thanks.”

Bolt is an Estonian mobility company that offers vehicles for hire, micro-mobility, car-sharing, and food delivery services headquartered in Tallinn and operating in over 300 cities in 45 countries in Europe, Africa, Western Asia, and Latin America.

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