Abuja DisCo apologises over erroneous billing

• AEDC acknowledged in its apology that some Band A customers were incorrectly charged during meter recharges, while former Band A customers who were downgraded to Band B were billed at the new rate of N225 per kilowatt hour
  

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The Abuja Electricity Distribution Company has issued an apology to its customers regarding the erroneous billing of the new tariff rate, attributing the issue to a system glitch. This statement was made via the company’s official X account on Thursday.

The Nigerian Electricity Regulatory Commission recently approved an increase in electricity tariff for customers classified under Band A, who receive 20 hours of daily electricity supply. The Vice Chairman of the commission, Musliu Oseni, announced that the new tariff would be N225 per kilowatt hour, up from the current N66.

AEDC acknowledged in its apology that some Band A customers were incorrectly charged during meter recharges, while former Band A customers who were downgraded to Band B were billed at the new rate of N225 per kilowatt hour.

The tweet titled, ‘Public notice,’ read, “This is to inform customers across the Abuja Electricity Distribution Plc franchise that we are aware of the wrong charges faced by some Band A customers who tried to recharge their meters following the new tariff regime.

“This was due to a system glitch caused by the reclassification of some Band A customers who have now been downgraded to Band B due to the number of hours of electricity supply enjoyed over the past few weeks.

“These erstwhile Band A customers who vended were charged the new tariff of N225 per Kilowatt Hour. Our team is working to identify the customers affected, and all excess charges will be refunded.

“The situation also saw some Band A customers who are now charged N225 vend at the old rate. Once the glitch is resolved, this category of customers will now recharge their meters at the new rate of N225, which will ensure they enjoy a minimum supply of 20 hours daily.”

“We apologise for any inconvenience caused to our customers during this change. We remain committed to improving power supply to all categories of customers, and we crave your understanding and support as we do this,” the statement read.